Question 1

What documents do I need to file my taxes?

Accepted Answer

You'll typically need your W-2 forms from employers, 1099 forms for other income, Social Security cards for you and your dependents, photo ID, and bank account information for direct deposit. If you're self-employed, bring your business income and expense records.

Question 2

How much does it cost to file my taxes?

Accepted Answer

Our tax preparation fees vary based on the complexity of your return. We offer competitive pricing and will provide you with a clear quote before we begin. Contact us for a free estimate based on your specific situation.

Question 3

What is a seasonal loan and how does it work?

Accepted Answer

A seasonal loan is a short-term loan that helps you access funds while waiting for your tax refund. It's designed to provide quick financial relief during tax season. The loan amount is typically based on your expected refund, and it's repaid when your actual refund is processed.

Question 4

Do you offer free credit repair services?

Accepted Answer

Yes! We offer complimentary credit repair services when you file your tax return with us. Our credit repair specialists will review your credit report and work to remove inaccuracies and improve your credit score.

Question 5

How long does it take to get my tax refund?

Accepted Answer

If you e-file your return and choose direct deposit, you can typically expect your refund within 21 days. Paper returns take longer, usually 6-8 weeks. We'll provide you with tracking information so you can monitor your refund status.

Question 6

Can you help me if I owe taxes?

Accepted Answer

We can help you understand your tax liability and explore payment options, including installment agreements with the IRS. We'll work with you to find the best solution for your financial situation.

Question 7

What if I haven't filed taxes in previous years?

Accepted Answer

We can help you get caught up on unfiled tax returns. We'll work with you to gather the necessary documents and file your back taxes. The sooner you address unfiled returns, the better, as penalties and interest continue to accrue.

Question 8

Do you provide year-round tax services?

Accepted Answer

Yes, we're here to help you year-round! While tax season is our busiest time, we provide tax planning, quarterly estimated tax payments, and other tax-related services throughout the year.

Question 9

How do I track my refund status?

Accepted Answer

You can track your refund using our refund tracking tool on our website, or you can check directly with the IRS using their 'Where's My Refund?' tool. We'll also provide you with all the necessary information to monitor your refund status.

Question 10

What makes FileMaxTax different from other tax services?

Accepted Answer

We combine professional tax preparation with additional services like free credit repair and seasonal loans. Our experienced team provides personalized service, and we're committed to maximizing your refund while ensuring accuracy and compliance.

Question 11

Are your tax preparers certified?

Accepted Answer

Yes, our tax preparers are certified and undergo regular training to stay current with tax law changes. We're committed to providing accurate, professional service and maintaining the highest standards in tax preparation.

Question 12

What are your office hours?

Accepted Answer

We're open 24 hours during peak tax season to serve you better! Our regular hours vary by location, but we're committed to being available when you need us. Contact us to schedule an appointment at your convenience.

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